Customer Testimonials

We love receiving feedback from our customers following the use of our services or an installation of a new product. 
Read over 100 hand written letters or emails we have received from customers overs the years
“We recently contacted you to purchase a stair lift for my mother who has difficulties with stairs. Your service, from the initial contact to completion of installation, has been thorough & professional. I would like to express my thanks to all.”

Mr Cherry, Sittingbourne
“Just to say thank you very much for all the effort you put in to arranging for the lift work that was done on Friday. Everything was done well by the engineer who did the work. I am most grateful that you could make it happen sooner than later. Thank you”

Ms Goonawardena, Southwark
“I would like to express how happy I am with the service Higher Elevation provide, from all the staff in the office to the engineers, every one of them is courteous and excellent. I am very impressed with the company as a whole and believe they are superb”

Mr Martin, Eastbourne
I am very pleased with the stairlift. I would recommend your company to any of my friends that need a stairlift”

Mr O’Neill, Gravesend
“I am delighted with the service I have received, there has always been a rapid response from very pleasant staff”

Mrs Hollins, Sevenoaks
“I must thank you for our recent visit from your engineer who came to replace parts found in our annual contract service; of my wife’s chair lift. Your engineers came promptly and worked in an extremely efficient manner. They were careful and professional in the way that they the carried out the work and were both pleasant and polite and we were kept in the picture whilst they were working in our house. I must also thank you and your office staff for being extremely bright and caring in the way you handled our telephone calls and both my wife and I have always been well pleased with your company’s record in the way you have handled our account and would have no problem in recommending your company to our aging friends. Once again our thanks to you and Higher Elevation for your superb Service and long may it continue”
Mr Bensley, Sidcup
“A first rate service carried out by a first rate company who honour the pledges given, and as for the installation of our stairlift again a first rate job carried out by a very pleasant and efficient engineer”

Mr & Mrs Schad, Sutton
“Just to say once again a big thank you for pulling out all the stops to ensure the stair lift was fitted on time. As I said you, Sam were a star and your engineer has done what appears a neat & professional job!”

Mrs Landes, Chisleshurst 
“I was very pleased and impressed with the service on the stairlift. The men were polite and explained what they did and was very helpful with questions that I put to them. I am most thankful”

Mr Hammond, Gravesend
“I have been a customer of Higher Elevation Ltd since day one, I have always received excellent service from all members of the company and have found them to be very reliable and always understanding of my specific requirements. I do not hesitate to recommend them.

Mrs Parr, Gillingham
“Thank you all for the excellent service you have provided from my first enquiry to the actual fitting of the lift. Lee was a pleasure to have working in the house – he did a first-class job and I thank him very much – he is a credit to your company”

Mrs Orpwood, Bexleyheath
“I wish to commend your company for the very efficient service I received from you when my stairlift failed at a critical time of need. From the moment I made the first call I have received nothing but courtesy and very efficient service at what I consider excellent value for money. On the first occasion I needed help the engineer arrived within 12 hours, and on the second, I called at 08:00 and the engineer arrived at 09:30 same day. The second good thing was that you offered a service account, which I have now taken up. Nothing like this was ever offered by the original suppliers.
What more can I ask for; it was superb and I will happily recommend Higher Elevation to anyone in a similar situation” 

Mr Scott, Herne Bay
“My wife & I are really pleased with the service, and I must praise the engineer for the way he explained things on completion”

R E Harding, Gillingham
“I would like to express my complete satisfaction for the work carried out, from my first contact to completion. I found everything first class”

Mrs Barry, Sheerness
“I have had very satisfactory service from your firm regarding my stairlift. I am currently housebound & find it absolutely essential”

Mrs Wood, Guildford
“I am writing to express my thanks and satisfaction with the advice and service you have given in respect of the supply and installation of my stairlift. The stairway in my house is steep and narrow and I felt the solution you offered was excellent. I am very happy with the lift and it is the key which will help me remain in this house throughout my advancing years”

Mrs Fletcher, Tunbridge Wells
“We would like to thank you for the efficient way you went about installing the reconditioned Wessex Through Floor Lift we purchased from you. Both the builders who prepared the aperture for the lift to the pair of engineers who installed the lift were very friendly and courteous at all times and left our house clean and tidy. I would not hesitate to recommend your company to anyone”

RJ Hunt, New Ash Green
“I write to express appreciation for the efficient manner which your company has responded to my needs. It is such a refreshing experience and worth of recording my satisfaction with all my dealings with yourselves. Initially my contact was necessitated by an emergency – that occasion was responded to promptly and enabled me to keep mobile. The engineer was excellent in his prognosis for my existing stairlift and advised on what could be choices for the future. That was followed by receipt of your brochure and that guided me in to selecting a replacement stairlift which has now been installed. From every aspect of customer care the quality has been excellent and is commended in its application, thanks!”

Mrs P Adams, Folkestone
“I have only just used your services and found everyone so kind and helpful and would definitely recommend you to others”

J Longhurst, Beckenham
“Just a few words to say thank you for the work today, in installing my stairlift. Great job done by Lee, who was first class”

D A Pearce, Forest Hill 
“Very pleased with the young man who carried out our service, he did a first class job and all is working well”


Mrs Myers, Ashford
“I was so enthralled by the service your company have given me that I have to contact your good selves to relay my feelings. From the visit of Nash to carry out the survey for the stair lift and the continued contact and updates from Paula, the installation by the team who left the premises in clean condition, I can’t praise Higher Elevation enough, thank you all so very much”

Mr Patterson, Tunbridge Wells
“My wife and myself would like to thank your company and your employees for the excellent service and professional way you conduct your business. We have had previous contact with your company in the supply and fitting of a stairlift for my mother-in-law, and are now considering one for ourselves. We would recommend you to anyone who needs any service that you provide”

Mr Hammon, Sheerness
“I would like to put on record my appreciation of the outstanding service provided by Higher Elevation. I have been a customer for many years. Since day one, two very enterprising young men have since grown the company to what it is today, but although they now deal with big companies involving big money, they have never forgotten the importance of loyal individual customers like myself.
Over the years whenever I have had a problem with my stairlift Higher Elevation have sent an engineer either the same day or the next day. Earlier this week my husband and I returned from a lovely restful holiday only to find that the stairlift wouldn’t work – instant stress! Initially it was arranged for an engineer to come the following day but then Amy rang me back to say that she had juggled things around a bit and someone would be with us in about half hour. So, from my phone call to an engineer arriving was about two hours. What can I say? Amazing.
Whether it’s to fit a new stairlift (with absolutely no mess) or maintain an existing one I would not hesitate to recommend this company. Everyone is brilliant, calming, efficient and polite. If only all businesses were the same!

L Davies, Chatham
“I have been satisfied with the service I have received. All the staff have been most polite and helpful.”

Mr Sampson, Snodland
“I’d tried the rest, But chose the best,
Higher Elevation, They passed the test, For satisfaction, In all aspects”


S Rich, Strood,
“Just to thank you for the good and prompt way you removed our stairlift. Your work can be recommended”

K Barker, Belvedere
“I was so pleased your company had fit my chair lift. It has been great and such a comfort. It has been put in by the nicest people, everything was made so easy and clear from start to finish. From your Surveyor who came first, to the electrician and the chair fitter. They were all so helpful, you all seemed to enjoy your work and explained everything in such an easy and simple way”

Mrs Dougal, Brockley
“I am more than satisfied with my Stannah 420 Saxon Straight Stairlift, it is comfortable and quiet. It was installed within a few hours and the man who fitted it was polite and friendly. My old stairlift was taken out first, it was then installed with no fuss and was straight forward. I would recommend this stairlift to my friends anytime. 
 Thank you” 

Mrs P Finch, Dover
“Firstly, my sincere thanks to your good self and to members of your team, who have provided me with an extremely good service, associated with the selection, solution, and installation of a stairlift in my home.
I have personally been involved in the lift and escalator industry for almost 50 years, and continue to be so, during which period I established my own lift engineering company, from which Higher Elevation provided my company a first class service repairing and fault finding on a variety of disabled access lifts (Which our own engineers could not solve) and where your select knowledge of specialised disabled access lifts proved to be highly beneficial , providing a prompt service to our customers.
This testimonial extends to my need earlier this year to have a suitable stairlift installation designed and installed in my own home. Your recommended stairlift product, inclusive of suggested features such as joy stick control for use with severe arthritis, powered swivel seat for improved safety and retightened seatbelt for security, all of which has proved extremely practical and safe for use. Even the suggested colour has proven to be ideal, blending in well with the décor of our home.
Once again, many thanks for your guidance on selecting the correct product, together with extremely good service, overall, all is providing total satisfaction to everyone”

K P Lynch, Surrey
“I use Higher Elevation for my servicing needs; excellent. All sound workmanship and good humored staff, an all-round excellent company”

J Rich, Strood
“Phil and Nash are very good, helpful & made a good job of repairing my stairlift, and left my house very clean & tidy. I would not hesitate to recommend them”
Mrs J Watts, Dartford
“Just a few lines to say how pleased we are with the service you have given us in the past in regard to the new lift you installed. Thank you”

G D Penfold, Tonbridge
“Just wanted to thank you for installing my chairlift today. So much easier when I am feeling tired or not feeling too good. The professional and friendly service you provide is great! I will recommend you to the Motor Neuron Disease Association as the “Best stairlift installers ever” – no mess, no fuss, just a job well done. 
Many thanks once again”

D Dewar, Brenchley
“Just a note to say how pleased we are with our through floor lift that you recently installed and with your service, from our first call through to the final installation. We were particularly pleased that the work was carried out efficiently, cleanly & with the minimum disruption. The lift itself is much less obtrusive than we expected. Once again, many thanks”

Mr & Mrs Haylor, Maidstone
“Just wanted to thank you for such wonderful service. Despite other organisations insisting our home was unsuitable for a stairlift, you assured us you would be able to fit one. I was housebound upstairs at the time and you promised an install within 10 days. Arrangements were made to install the lift 9 days later with your engineer to arrive at 07:30am. He arrived early but waited to knock until 07:30am. Full installation, with instructions and test drive completed within 4.5 hours!! Excellent service, everyone extremely polite and helpful. Thank you for giving me my freedom back! I have already recommended your company to my physiotherapist for another client of hers!”
K McNamara, Middlesex
“I use Higher Elevation for my servicing needs; excellent. All sound workmanship and good humored staff, an all-round excellent company”

J Rich, Strood
“Phil and Nash are very good, helpful & made a good job of repairing my stairlift, and left my house very clean & tidy. I would not hesitate to recommend them”
Mrs J Watts, Dartford
“Just a few lines to say how pleased we are with the service you have given us in the past in regard to the new lift you installed. Thank you”

G D Penfold, Tonbridge
We were very happy with Lee, the way he worked, explained the workings of the lift during the work and on completion, making sure my wife was able to work and use the lift on her own, giving her 2 trial runs. The site was left clean and tidy, even hoovered, explained the full workings before leaving us. We are very happy with the lift, showing all our friends. We would recommend you to everybody. Thank you, your very happy customers”

Mr & Mrs King, Paddock Wood
“I would like to praise Higher Elevation for their genuine personal concern for their customers. They are always pleasant and courteous in their manner. Very importantly they communicate regularly & clearly with their client. Their engineer is well qualified, courteous & willing to take that little bit extra time to explain & give reassurance. They left the premises clean & tidy. Their workmanship is thorough & efficient. I am very happy to recommend them to others”

D Dole, Surrey
“Just to say a big thank you to everyone for all your care and consideration over many years. The lifts which you originally installed were faithful friends for a long time – and when age finally came to them (As, alas, it does to all of us!) your help and recommendations came quickly and efficiently. The new lifts were beautifully installed by Lee and they are wonderful, I am really thrilled with them. They are really a lifeline to me and I am so grateful for your care. I might add that Lee was unfailingly polite, friendly and helpful and I can say the same of all your engineers who have come through the past years. Thank you again for all your assistance”
Mrs Snow, Orpington
“We were very pleased by the work carried out by your company. Your engineer arrived on time and was very thorough. I would definitely recommend you”

Ms Colvin, Chislehurst
“I would like to thank you for being so very helpful and pleasant. The fact that nothing was broken in my extremely crowded house was testament enough!”

Ms McGowan, Orpington
“I have been most impressed by the courtesy extended to me, your excellent communications & satisfactory service visit means it has been a pleasure to do business with you”
B E Lawrence, Tonbridge 
“I should like to thank all involved for their help and patience in getting this job done, everyone from the ladies in the office to the engineers who did the installation and “Fine Tuning” of the buzzers were polite and helpful. I would have no hesitation in recommending Higher Elevation to anyone enquiring about stairlifts in the future. The new lift is a great improvement on the old ramshackle arrangement, much neater and more reliable”

R L Sadler, Headcorn 
“We are delighted with the installation and with the whole Higher Elevation team. Thank you, Nash, for your helpful advice and for meeting all our needs with the designs and adjustments. Thank you, Paul and Lee, for installing the stairlift so quickly and efficiently. Thank you, Amy and Paula, for your helpful and friendly response to all my phone calls. We would be happy to recommend your service should the opportunity rise”

H Nichols, Surrey 
“May I say it was a pleasure to have dealings with your staff, they were all a delight to deal with and were able to keep us appraised at all times of our best option for the removal of our old lift and installation of our new. Your engineer was very pleasant to deal with and he was very helpful and caring in taking the old unit out and was very competent when installing the new one and showed a competent attitude. It is often said that the firm is only as good as its employees and I am happy to say that both myself and my wife were both pleased with your standard of service and would like to thank you for giving us such a good deal on our purchase. We have always received a good service from you over the years, and thank you and your team for the excellent service and am glad that we can count on you should we need you”

Mr & Mrs Bensley, Sidcup
“Thank you for sending me a cheque for my old stairlift, which was a very pleasant surprise. I look forward to dealing with you in the future with complete peace of mind”

M Would, Herne Bay
“A few lines to say that we are more than pleased with the stairlift you installed for us. The engineers were very efficient and caused no inconvenience”

Mrs Harkin, Gravesend
“We are very pleased with your quick service and pleasant manner. We now have peace of mind knowing we can call you out and that we will not have to wait ages for attendance”

Mr & Mrs Glass, Sheerness
“I am writing to express my appreciation of the prompt service your firm gave our stairlift when it failed recently. The original supplier didn’t want to know when I rang them for assistance. We found your number and despite the weather being atrocious your engineer came out almost immediately and fixed the machine. Very good service indeed, and your engineer was a very pleasant polite man who was greatly appreciated. I will let anyone who has problems with their stairlift where they can get prompt and excellent service. Thank you once again”

EA White, Sittingbourne
“Since my lady passed away, I have been amazed at the kindness of people, including strangers. Most of my current difficulties are emotional as is to be expected, some however, are practical. Once such difficulty you have solved, and I am deeply grateful for this and thank you with all my heart. In the future should anyone even hint to me that they are thinking of a stairlift I will steer them at you as if the company were my own. Your product and service are first class, and I thank you for your past services and your present help, at a time when I needed it most”

H Wells, Dymchurch,
“We are writing to thank you and everyone at Higher Elevation for our new amazing stairlift. We were originally pointed in your direction by a mobility products retailer, who told us you were an ethical company, who were 100% to be trusted. How right they were. From the very first phone call to final installation, you and your team did everything you said you would. Higher Elevation have been able to put in a stairlift where several other well-known companies and occupational therapists had failed to find a solution to our particular home and stairs. Everything from beginning to end has been so professionally executed. It means I am now able to access all of our home with ease and confidence. You were a pleasure to have in our home and do business with. How refreshing to discover a firm who does exactly what it says on the tin! We would not hesitate to recommend your company to anyone. With much appreciation and many thanks”

Mr & Mrs Wells, Dymchurch, 
“We are very pleased with the lift, and my husband is finding it very helpful. We are very satisfied with everything and the workmanship”


Mrs Walkinshaw, Rochester
“I would like to tell you about your engineer who called, and thank him for a job well done. A very nice man who likes his job and does it very well”

Mrs Hurley, Orpington
“We are very pleased with all you have done for my mother. All the staff that went to see her were so kind and understanding, and all the work was of the highest standard"

Mr & Mrs Anderson, Welling
“I consider myself very fortunate to have discovered you. On telephoning you I found your staff pleasant and helpful. The engineers arrived and I cannot praise their workmanship and friendliness enough. I was offered a yearly contract which I promptly took, no more searching for good and reliable workmen. I cannot recommend your services enough from initial contact to completion of work. What a team you have”

L I Wistow, Dulwich
“I would like to thank you for the very efficient way in which you serviced my now ageing through floor lift. I thought that Phil was most friendly and helpful in the way he was able to sort the problems I was having with the door mechanism and safety features. Everything was left neat and tidy. I would have no hesitation in recommending you and calling you back for any future servicing or repair that might be necessary in the future should it be needed”

Mr Lye, Swanley
“The first comment I would like to make is the friendly manner and helpfulness we experienced with your company, local authorities had told us it was not possible to have a stairlift installed. You came to look very quickly and told us it could be done, no problem at all. You were very patient and understanding when it came to the delay on our local authority authorising the work to be done. You bent over backwards to in order to honour the installation date and time, obviously putting the customer first; the installation was both quick and efficient, and more importantly very professional and full instructions were given, you also cleaned up after the work was finished. To sum up I would not hesitate in recommending your company to others. Once again thanks for your help and a job well done”

Mr Doust, Rochester
“I would like to thank you for your prompt and efficient service which helped me through a difficult time. What you said you would do, you did and that is a bonus bearing in mind the cavalier attitude of many firms today”

S Gallop, Faversham
“Just a few words of praise for your excellent service that you gave to us recently, you were very quick in answering our call out request (Same day). We would gladly recommend you for everyone was polite when they were here”

P Tasker, Sittingbourne
“Having just had my stairlift serviced by you for the third year, I am really glad I chose Higher Elevation. The standard of work is always well carried out, and the engineers are always very pleasant and the charge is very reasonable”

Mrs Bulford, Folkestone
“I was recommended Higher Elevation Ltd, when my wife required a stairlift by Mrs Wistow who had a stairlift for many years which your company serviced. She had always found you most helpful, courteous and faultless in your servicing. Your prompt attendance when she had a problem was what really made your company so important to her for her mobility was so restricted. I have no hesitation in recommending your company to any of my patients who require a stairlift”

Dr I Crown, Sutton
“I am writing to thank you for the excellent service I have received from you regarding the installation of my stairlift. From the first phone call, to the survey, to the installation where no time was spared in explaining the safe operation of the lift, to the house being left tidy and clean, I have been treated with courtesy and dignity. It is a privilege to have found a local, privately owned company offering such service. I wouldn’t hesitate to recommend you to anyone”


Mrs Huntley, Maidstone
“I was very impressed with the quality of service and assistance I received from your company. Others I had spoken to regarding the removal of my late wife’s stairlift either wanted to charge an extortionate amount or were just not interested and really quite rude. By contrast, my call to you was efficiently dealt with and an appointment made immediately. Your engineer who completed the task was polite, friendly and very tidy. This, plus the fact that the work was carried out free of charge as a gesture of goodwill. From this experience I have no hesitation in recommending your company and if the need arose would use your services again. Many thanks for your assistance”

Mr Jones, Bexleyheath
“We would like to thank you for the excellent service we received from yourselves. We were kept informed all the way through & everyone we spoke to was very friendly and helpful”

G Taylor, Minster-On-Sea
Thank you for the removal & installation of our stairlift. Everything was done with the upmost professionalism and all my questions answered willingly”

Mrs Gadd, Chatham
“You gave an excellent service, the engineer was an exceedingly pleasant young man. He did a very good job, cleanly and quietly and my stairlift feels like new!

Miss McGowan, Orpington
“What a pleasant change to business with a company that does exactly what they say, and keeps to the time quoted. Repairs on our stairlift were carried out in a most professional manner. We are very pleased with the service given and would have no hesitation in recommending your company to others. Thank you very much once again”

Mr & Mrs Clark, Gillingham
I would like to thank Nash & Phil for their prompt and friendly calls. The work to my stairlift is always carried out efficiently and at a reasonable cost and I would not hesitate to recommend you. For those of us who use a stairlift it is so important to have someone you can rely on when it breaks down. I am very pleased that I have found you”

J Cox, Sittingbourne
“I write to thank you for your excellent service in the supply and installation of the new stairlift for our church. As with any project for a church, we have had to obtain funding and faculties for the work. This has taken us 6 months but Higher Elevation has, by its efficient operation, made sure that we have not had any further delays. The initial project estimates have been kept and by reacting very quickly to the award of the faculty you have surprised many of our congregation in the speed of the delivery. We have received good technical information upon which to base our decisions. The stairlift works well and has fitted in to the church with minimum impact on the surroundings. I should have no hesitation in recommending other prospective clients to consider Higher Elevation as their preferred supplier. Well done on a good job completed on time and to budget!”
P Dickinson, Tonbridge
“I cannot thank you enough for your prompt delivery and courteous service. Everything works perfectly, thank you once again”

Mr Mills, South Norwood
“Very many thanks for your prompt response to our initial call to repair our defective stairlift. Your continuing concern & attention was much appreciated”

DW Berry, Lee
“Thank you for your recent service to my stairlift, and I would also like to say how helpful you have been, both in the installation and the service”

D Rogers, Sidcup
“I am writing to say how much I appreciate everything you do for me, not only do you come out regularly and sometimes early to fix my stairlift, but you and your staff always have a ready smile and never complain no matter what time or how frequent it is. I also wanted to thank you for fixing my rise and recline chair when the wiring became unsafe. I just felt I wanted to tell you what a wonderful service you and your staff have given me over the years”

Mrs P Young, Bromley
“I would just like to say how pleased I was with the service you provided when my stairlift jammed. You came out and fixed it within an hour of my phone call after I was let down badly by the manufacturer. The service was fast, polite and very reasonably priced compared to the extortionate amount being charged by the company I purchased the lift from. I will certainly be using your company in the future”


Mrs Harlen, Dartford
“I would like to put on record my appreciation and sincere thanks to you for the work you undertook in repairing my mother’s stairlift. I called in to report the fault and within a couple of hours the repair had been completed. I was informed in detail what the fault had been, was charged a competitive rate and was also recommended an annual service, which was scheduled in there and then. Not being on site I was most grateful that no drama was made about payment, I was taken on trust and it was agreed that a bill would be forwarded to me on completion. I have no reservations in recommending you to anyone. You were helpful, efficient, professional, and calming in what could be a very emotional time when dealing with elderly people. I am very pleased to be able to state my thanks on record for a job very well done”

S Grimble, Sidcup
“I have been working with Higher Elevation for seven years now, and you take care of me and my business needs, which has been an invaluable service. Thank you so so much for everything, I feel my business interests regarding the two new stairlifts are fantastic, my clients are over the moon. 
 Thank you”

Green Gables Care, Margate
“I should like to place on record mine and my brother’s satisfaction at the very professional job carried out. From first to last it was carried out in a very efficient manner, even to the extent of Phil Zammit arriving half an hour early for the first visit! There was no mess and very little noise. I would not hesitate to use your company again should the need arise”

K L Edwards, Maidstone
“My wife and I would like to say how much over the years we have found your company and staff to be proficient, polite and caring in the way you treat your clients. From initial telephone enquiry to the finished project and we would recommend you to others without hesitation, which we have done”


Mr Gregory, Northfleet
“May I give praise to one and all of your workers, all of them polite, professional, and cleaned up after themselves. All of them just got on with the job in hand and didn’t hang around doing nothing, they had pride in their work. I wouldn’t hesitate to recommend any one of your workmen. They were fantastic and exemplary to your company. A big thank you for a job well done by all”

Mr & Mrs Welch, Whitstable
“I have found Higher Elevation a company that offers excellent service with well-informed staff. I was delighted that they could meet my requirements on a rather limited budget. Also offering me confidence that my re-conditioned stairlift would perfectly suit my needs. Which I have to say, has proved to be true. I would recommend Higher Elevation to anyone, particularly if you are disabled”

S Bishopp, Aldinton
“Higher Elevation supplied and installed a curved stairlift in my home in July 2015. The position of the staircase meant that any lift fitted had to deal with sharp angles in tight corners. Higher Elevation came up with a splendid solution. At all times office staff and engineers alike were prompt, polite and efficient, ready and patient in dealing with questions. They were prepared to go the extra mile to meet our requests whilst remaining firm on safety issues. I am very happy to recommend Higher Elevation as a reliable and courteous installer of stairlifts”

S Bennetts, Deal
“We would like to thank all involved in the making and installation of our stairlift. Everyone has been great over the course of time since our installation, and my husband can now get up and down the stairs in comfort. Once again, thank you all”

Mrs Wakeling, Maidstone
“I am pleased to say we are very happy with our reconditioned stair lift, and the price was very reasonable. The engineers worked non-stop to get the job done. We would most certainly recommend Higher Elevation to anyone in need of a Stairlift”

D Wisniewski, Chatham 
I would like to thank you on behalf of my husband and myself for installing our stairlift today. Your engineers were extremely efficient in every way. Very clean and expert fitters, both very helpful in explaining the operation of the lift”

Mrs Bedford, Beckenham 
“I was impressed by your engineer’s demeanour and approach to the job. He was due at 9am and arrived at exactly that time. During the whole time he was at the address he treated the house with the utmost respect and indeed approached the job in a thoroughly professional manner. My wife and I are totally satisfied with the installation, and indeed the member of your staff who undertook the job. Please pass on our thanks to the young man concerned and to the ladies in your office for their courtesy and consideration”

M N Homewood, Tenterden
“We took out a contract with you at the end of 2009 as our previous stairlift maintenance company had let us down several times. Since coming to Higher Elevation we have had very helpful and courteous service whenever we have contacted you. The service has always been very prompt, usually the same day, and the cost is always very fair. We will definitely be renewing our contract and look forward to receiving the same high level of service. We would have no hesitation in recommending your services”


Mrs Acres, Ashford
“I am writing to say how pleased I am at the way my request for a stair lift was dealt with. The quickness that Nash came to sort out all the details was in itself incredible and the way he explained all the details of what was to be done put me at ease. Lee the workman who came to install the stairlift just under a week from then, it took just 4hrs to be installed. He gave me full instructions on how to work the lift when it was finished. I am impressed from the time that I phone to the time it was installed it was under 3 weeks! I will certainly recommend your company. In fact, I already have to a neighbour”

J Hurst, Eltham 
“I am pleased with the way your installer carried out the work to install my stairlift, he was polite & courteous. I’m sure my life will be easier now the lift is installed. I wouldn’t be afraid to recommend your company as I have received information & help all the way through my dealings with you, so thank you”

Mrs Durbridge, Aylesford
Having had a quote & installation all within one week, I can honestly say that my wife & I were very pleased with the service we received from Higher Elevation. Having spent fifty yrs in engineering before retirement, I came in to contact with many reps & service engineers. I have never met a team as good as these! I can recommend them wholeheartedly”

Mr Taylor, Faversham
“My husband and I have been more than satisfied with the service we have received when we recently had a stairlift installed. Your staff were most pleasant to deal with, and we were impressed when a minor adjustment had to be made following the installation at the promptness of your service”


Mrs Fyson, Wateringbury
“Just a quick note to thank you so much for getting my parents stairlift installed so quickly and efficiently. You have taken a lot of worry away from me and made my parents life a lot easier. Also, thanks for doing such a great job cleaning up afterwards. I would be happy to recommend you to anyone as I know you will always be reliable”

B Dolby, London
“I would like to thank you for the excellent service I received, from my initial enquiry to the install of my stairlift. The service was helpful and efficient from start to finish. I will definitely be using your company for future servicing of my lift and would recommend your company to anyone looking for this kind of service”

Mrs Bridger, Dartford
“I would like to make the following comments further to your recent work carried out on my stairlift:
Having made the call to your 24-hour service, a call was returned the next day and the gentleman was extremely helpful in making sure we tried everything we could to resolve the problem ourselves before confirming on site attendance was really needed. An engineer arrived promptly and again was extremely helpful. The lift had broken parts and was unable to be fixed on site, and so the unit was taken away for repairs in your workshop, which was undertaken very quickly and at minimal cost to us. At all times the seriousness of the breakdown was fully appreciated by everybody we spoke to, and, as such, every effort was made to ensure that the unit was repaired and re-installed as quickly as possible. The complete service that was provided to us was exceptional. My mother is totally dependent upon the stairlift to provide her with mobility, and this particular problem occurred at a time when my father, who helps care for my mother when at home, had been taken in to hospital, so the need for the stairlift was even more important. I would like to pass on my thanks to all those involved in making this repair as pleasurable an experience as possible for us and our family, given the circumstances”

Mrs J Mander, Catford
“I have been very impressed and satisfied with the prompt and efficient services on recent occasions. Nash has been most courteous and helpful each time, and I would not hesitate in recommending your company”


S Carr, Welling
“I am writing to say how pleased I was with the service I received from your company. You were very helpful and fulfilled your task with very little noise or mess. I look forward to seeing you again when you return to service my lift”

Mrs Kerr, Rotherhithe
“I have found your people most courteous and leave no litter on departure. It is also a boon that you make every effort to come as soon as called, this is a plus point for me, as at 93 I am unable to climb the stairs easily”

E Frost, Bexleyheath
“Since having purchased a stairlift for my wife, I have had the pleasure, and I mean pleasure, of meeting the personnel who fitted and since serviced the same. I would just like to say to anyone who has come in to contact with their chaps, I have in all my 88 years, never met nicer more considerate people. The service is excellent, timing is good and they are completely reliable. Thank you chaps for your help and friendliness, and good luck in all you do”

Mr Hewitt, Swanley
“I feel I must write to you and express my appreciation to your company for the excellent service I have received. A short while ago my stairlift developed a fault, and in a very short time two of your engineers attended, quickly diagnosed the fault and soon had my lift working again. They were very pleasant and very professional in their work and I cannot praise them enough. I have now taken up a service contract with yourselves”

L Osborn, Bexleyheath
“I write to thank you for all the work you have carried out for our company. I would like to comment on the efficient way in which you respond to requests to attend properties on our behalf. You are courteous at all times whilst working in customer’s homes, and are very tidy and clean workers, leaving the customer’s premises clean and tidy upon departure. I would not hesitate in recommending your company to carry out work, should I be requested to do so”

Apollo Lifts, Romford
“I was very happy with the way the repair, and the consideration given by the engineer, was carried out”

A Culham, Maidstone
“Further to the repairs Higher Elevation carried out to my stairlift I am happy to say it was a job well done with little or no disruption”

Mr Dix, Rainham
“I found your engineers courteous, helpful & professional in their conduct and undertaking. I would have no hesitation in recommending your work to other clients”
Mr & Mrs Turner, Newport
“We are writing to thank you for all your help and assistance with the installation and service/repairs on our lifts. We know we can always rely on you to get the job done! Your standard of work is high and in addition to this, you are always flexible when scheduling dates and reliable which is much appreciated”

Phoenix Lifting Systems, Salisbury
“I was recommended by a friend to contact you regarding a stairlift. I was very pleased with the prompt attention you gave me. I would certainly recommend you to anyone who requires a stairlift. I was also impressed with the way you left my hall and staircase all nice and clean. 
 Many thanks”

Mrs Crabb, Bexley
“I am writing to inform you of my complete satisfaction with all the work your company has carried out at my home in the last 3 years. I have always found Higher Elevation to carry out work of the highest standards, exemplary in their business approach together with a sound knowledge of the products they offer. The reliability, dedication, and attention to detail they give to customers is of the highest order. It is my sincere belief that no lift company gives anything approaching the quality, fair pricing and back up service in this day and age. This is a very high achievement and one of which they can be justly proud. When problems arise it is dealt with promptly within a few hours and one is made to feel important to this company, which of course, you are”

J C Connell, Orpington
“Please be aware of our gratitude for your very efficient recent visits. Firstly, to remove our stairlift so we could have a new carpet fitted, and you were here very promptly on the next occasion to refit it and carry out the service. Many thanks”

Mr Gardner, Gravesend
“I am just writing a few words to praise Nash & Phil. When they fixed my stairlift they were polite and managed to fix my lift when everyone else had written it off as impossible to mend. I would recommend their work to anyone”

Mrs Kennally, Eltham
“I am just writing a few words to praise Nash & Phil. When they fixed my stairlift they were polite and managed to fix my lift when everyone else had written it off as impossible to mend. I would recommend their work to anyone”

Mrs Kennally, Eltham
“I just wanted to thank you for your prompt action in repairing my parents’ stair lift. Given the atrocious weather conditions, we didn’t expect you to risk driving through the snow on Detling Hill. They were delighted with the service provided and commented on the friendliness and pleasant manner of the engineer who attended. It’s a great relief to me that they now have someone they feel happy about contacting if their lift has any problems in the future”

Mrs Spon, Canterbury
"We just wanted to thank you for a job well done! We are so pleased with the stairlifts, the careful and dedicated workmanship used throughout all the work entailed. Your engineer not only did a great job but he was so clean & tidy, he cleared up beautifully & there was not a scrap of dust lying around when he had finished. We will certainly recommend you to any others who might be in need of a stairlift. We thank you once again for all your caring advice”

M Snow, Orpington
“I would just like to say a big thank you to your company. I recently enquired about a stairlift on behalf of my parents. For a long time, I had tried to persuade them to have a stairlift in their home. They were against it because of the upheaval and time they thought the installation would take. From the time your representative came to measure up to the installation of the lift, was just over a week! All your team were very helpful and professional. The actual install took just over 3 hours and there was no mess. My parents were given full instructions on how to use the lift and the engineer stayed and watched them both use the lift a couple of times so they were confident on how to use it. Now they wish they had had a stairlift installed years ago, and don’t know how they managed without it! Thank you to all your team”

Mrs Fulton, Maidstone
“We are pleased to say that the engineer who attended to repair my husband’s stairlift showed confidence and expertise that he knew exactly what he was doing. After a year of not being able to use the lift we are now mobile. If only we had been able to contact you earlier!

Mrs Roberts, Sheerness
“We would like to say a very sincere thank you to you and your staff for the excellent service you have given us over the years. We have been met with courtesy and efficiency at all times. Our new stairlift is great, and it is of great comfort to us that your firm is there to help if needed”

Mr Lindsay, Hythe
“I’m writing to you, to say how pleased we are with the stairlift your company installed. What a difference it has made to my mum and myself already. The workmen that installed it, their work and helpfulness was first class. We will certainly recommend your company”

C Wilson, Croydon 
“Your electrician came to prepare our house for a stairlift to be put in, a few days later the stairlift was fitted. I would just like to say how very impressed we were with not only the standard of work but also how all these workmen conducted themselves. It is nice to know in this day and age that we can still feel safe when work has to be done. The only thing I can find to complain about is the fact that I had to tell them to drink their tea so that I could give them more!”
I Baker
“We are writing to say thank you for the excellent customer service you provided when we ordered our stairlift from your company. From the first consultation to the installation we were informed throughout the whole procedure. The lift was installed within a timely manner that was most acceptable and there was a follow up service 6 months later completely unprompted. Thank you for your service”


Mr & Mrs Mouland, Queenborough
“Just a note to say thank you for a first class job in the design and installation. We explored three company options for our install and found the difference remarkable. Elsewhere, we found typical hard selling techniques proposing limited, inflexible, and expensive designs that would leave us little room for other general use of the stairs. In remarkable contrast we found that everyone in your company seemed to focus just on our needs and finding solutions for these with a wide range of products. You all seemed really to enjoy working with a customer in doing this, and in consequence it has been a pleasure for us too. Your system has given us a completely normal walking use of our stairs as well as a fine and largely smooth ride when we need a lift. Again, many thanks, we shall be demonstrating our lift with your name to our friends”

JCR Gilbert, Sevenoaks
“I was impressed with the courtesy of both your workmen, the care with which they worked, and the advice they offered to ensure that the work was not too expensive”

Mr Cornell, Maidstone
“I have had the pleasure of a stairlift installation by Higher Elevation. I cannot recall when I was last able to unreservedly recommend a company to other people. An all-round excellent service”

Major Rees, Ashford
“I recently had my service completed and I must say that I was very impressed. Firstly by the pleasant manner of your engineer and secondly the expert way he handled things. A wonderful job, thank you”

E C Arnold, Beckenham 
“I am writing to thank you for the work you carried out for us in respect of the repairs to a damaged stairlift until such times as it was possible for you to install a new lift on our behalf. We were very impressed with your attitude and workmanship. The new installation went well and caused minimal disruption to our client. Should any further work of this nature be required I would not hesitate to recommend your company”

J Neal, Greenwich Council
“Many thanks for your patience and hard work in looking after our stairlifts. They have been well cared for from the date of installation throughout servicing and aftercare. We are very grateful you were recommended to us. It is good to know that when you care for our lifts you have the knowledge and skills to deal with them efficiently, and do so with a smile! Thank you again for all your help”


Mrs Snow, Orpington
“I am writing to thank you for the service that you and your staff provided in catering to our need for a new lift. Whilst waiting for the new lift to be built and installed, you provided us with a chair lift to assist our service users to maintain their freedom. Your response to any problem that we encountered was very quick and your team were always pleasant and helpful. Our new lift was even completed one week ahead of schedule and installed very quickly! I feel reassured that any future problems will be dealt with in the same manner”

A Rumley, Sittingbourne
“Thank you for the prompt & expert way in which you dealt with the problem with my stairlift. I would have no hesitation in using you again & would like to say how pleasant Phil was in his dealings with my wife & I”

T Cunnell, Folkestone
I wish to record that your staff were very helpful and attentive throughout and gave excellent service which I can thoroughly recommend. The stairlift is excellent. Many thanks for your advice and service”

KP Daniel, Teston
“Having experienced your engineers servicing of my stairlift, I am happy to depend on you for any servicing and breakdown needs I may have. The young man was pleasant, efficient and gave me confidence”

Mrs Hammond, Sheerness
“I am writing on behalf of my parents, who requested a home visit from yourselves about having a stairlift fitted. As it was Christmas, they did not expect to get such a quick service, but you attended on the 30th December and the lift was installed on 6th January. My parents were very pleased with the service you provided. Your engineers were very polite, and my parents thought that the quality of work was excellent”
D Leonard, Sittingbourne
“We are writing to say thank you for the excellent customer service you provided when we ordered our stairlift from your company. From the first consultation to the installation we were informed throughout the whole procedure. The lift was installed within a timely manner that was most acceptable and there was a follow up service 6 months later completely unprompted. Thank you for your service”

Mr & Mrs Mouland, Queenborough
“We are so pleased with the service you provided to our clients and us, your approach was very professional. Your response to our need was very prompt which we appreciated immensely, as you can appreciate it would have been a great inconvenience to our clients if our chair lift had been out of action for any length of time, we felt that you genuinely care about your customer’s needs, which reflected in your approach to the job you carried out within the home. We were also very impressed with your conduct after you had completed the job, you were very conscious to leave the building clean, safe and tidy. You also gave clear and concise instructions on how to use the lift and assured us on how to contact you if a problem arose. We would highly recommend your services and would once again like to say thank you”

Green Gables Care Home, Margate
I am just writing a few words to praise Nash and Phil. When they fixed my stairlift they were polite and managed to fix my lift when everyone else had written it off as impossible to mend. I would recommend their work to anyone”

Mrs Kennally, Eltham
“Having just had my stairlift serviced by you for the third year, I am really glad I chose Higher Elevation. The standard of work is always well carried out, and the engineers are always very pleasant and the charge is very reasonable”

Mrs Bulford, Folkestone
Having recently purchased a stairlift from you I am writing to say how satisfied I am. The removal of my old lift & the installation of a new one was done with the upmost efficiency, cheerfulness & skill. If the need arose I would not hesitate in recommending your company”

Miss Sears, Bromley
“I write to express my thanks for the electrical work carried out by your company. I found the office and engineers both helpful and courteous. No mess was left for me to clean up and no extra costs to the original quote. I am more than satisfied and would not hesitate to recommend your company”

Mrs Bolsover, Ashford
“My wife and I would to say how pleased we were with your repair service. From our initial phone call to the completion we were dealt with most courteously. Your repair man was courteous and polite, clean and tidy in his work. We would have no difficulty in recommending your company to others”

Mr Gregory, Northfleet
© Higher Elevation Ltd.
Bernard House
Granville Road
Maidstone
Kent
Checkatrade information for Higher Elevation Ltd
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