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Breakdown and callout by Higher Elevation

As one of the Southeast's leading stairlift companies, with regional coverage and experienced engineers, we can assist whether you have a contract or not. We understand that a faulty stairlift can have huge impacts on your quality of life and freedom at home, and this is important to us. 

Need a Stairlift Engineer?

With our engineers always out and about in the region, we can often get someone to visit the same day you call us. They are strategically situated and are backed up by an excellent spare parts facility available for a wide range of stairlift models.

In the unlikely event you experience a problem with your stairlift, simply contact us and we can assist with any breakdown or fault.

Call 01622 277 987
FLow X Stairlift Premium comfort

Your safety is important to us.

All our engineers are fully vetted, and DBS checked. They carry company identification and will always be in Higher Elevation uniform.

This is for peace of mind for our customers knowing that the person entering their home is trained, insured, and fully trustworthy – all checks we would want for our own families.
Contact us on 01622 277 987

Need a Stairlift Spare Part?

We hold a wide selection of spare parts, for all manufacturers, plus we can fit them for you too! Investing heavily in training our engineers and stocking our vehicle fleet with the most common Stairlift spare parts, means your repairs can be made as quickly as possible – leaving you to get back to roaming around your home independently. 

Call 01622 277 987
FLow X Stairlift Premium comfort

How much does an emergency stairlift callout cost?

Buying a stairlift from Higher Elevation, there is no need to worry about call out costs as all stairlifts come with a 12- or 24-months peace of mind warranty. Also, scoring a 5* google review rating and 9.99 of 10 Checkatrade score for Customer Service, Higher Elevation work very hard to ensure a highly experienced engineer attends quickly and promptly gets your Stairlift working, this can be as little as £80*

*Subject to Terms & Conditions.

Rely on Higher Elevation for your aftercare

We understand the importance and peace of mind our repair service gives. There are many benefits to working with a well-established stairlift company such as Higher Elevation. 

- Have only trained and certified engineers.
- Serve a small area, ensuring there is always a nearby local engineer. 
- Service and repair all makes and types of lifts from all manufacturers. 
- Are a member of the British Healthcare Trades Association (BHTA). 
- Have over 50 years of experience. 

We're big enough to cope, yet small enough to care. 
Stairlift Breakdown Map of Kent

Areas we cover

Our Emergency Response Area cover the following counties:


We receive positive feedback from our emergency repair stairlift customers. Read below some of our recent comments.
I would like to make the following comments further to your recent work carried out on my stairlift:

Having made the call to your 24-hour service, a call was returned and the gentleman was extremely helpful in making sure we tried everything we could to resolve the problem ourselves before confirming on site attendance was really needed. 

An engineer arrived promptly and again was extremely helpful. The lift had broken parts and was unable to be fixed on site, and so the unit was taken away for repairs in your workshop, which was undertaken very quickly and at minimal cost to us. At all times the seriousness of the breakdown was fully appreciated by everybody we spoke to, and, as such, every effort was made to ensure that the unit was repaired and re-installed as quickly as possible. 

The complete service that was provided to us was exceptional. My mother is totally dependent upon the stairlift to provide her with mobility, and this particular problem occurred at a time when my father, who helps care for my mother when at home, had been taken in to hospital, so the need for the stairlift was even more important. I would like to pass on my thanks to all those involved in making this repair as pleasurable an experience as possible for us and our family, given the circumstances.
— Mrs J Mander, London, SE9
I would like to put on record my appreciation and sincere thanks to you for the work you undertook in repairing my mother’s stairlift. I called in to report the fault and within a couple of hours the repair had been completed. 

I was informed in detail what the fault had been, was charged a competitive rate and was also recommended an annual service, which was scheduled in there and then. Not being on site I was most grateful that no drama was made about payment, I was taken on trust and it was agreed that a bill would be forwarded to me on completion. 

I have no reservations in recommending you to anyone. You were helpful, efficient, professional, and calming in what could be a very emotional time when dealing with elderly people. I am very pleased to be able to state my thanks on record for a job very well done.

— S Grimble, London, SE9
Since having purchased a stairlift for my wife, I have had the pleasure, and I mean pleasure, of meeting the personnel who fitted and since serviced the same. I would just like to say to anyone who has come in to contact with their chaps, I have in all my 88 years, never met nicer more considerate people. The service is excellent, timing is good and they are completely reliable. Thank you chaps for your help and friendliness, and good luck in all you do.
— Mr Hewitt, Swanley, BR8
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