Curved Stairlift

Stairlift Frequently Asked Questions

Here we answer some of those common questions we receive. Please contact us, if you need any further clarification or we can help in any way.

Does someone need to come out and measure my stairs?

Yes, in order to ensure that you receive a lift that suits your needs and is reliable and safe to use, a surveyor will need to visit your home. During this visit, the surveyor will inspect your staircase, assess your mobility and discuss the options of lift you have available to you. They will take photos of the work area and ensure every detail is addressed 100% at the first time of asking, to ensure minimum disruption within your home at all times during the proposed works.

What if there are extra works needed in my home?

If there are any additional works required that will affect the lift installation works (i.e. radiator removals/relocations, carpentry, decoration) the surveyor will make notes and provide a quotation for one of our trusted tradesmen to carry out the works for you. Alternatively, if you wish to use your own tradesmen the surveyor can provide you with detailed information on what would be required for the lift to be installed.

I already have a lift installed that needs replacing. What will happen to this lift?

Your existing lift will be safely and carefully removed by our trained lift fitters on the same day as the installation of the new lift. This will be disposed of in a legal manner at all times and parts recycled where possible.

Do I have to pay for a survey?

No, Higher Elevation Ltd provides a free home survey and assessment with a no-obligation quotation.

Will I be under any obligation to buy after a survey visit?

No, we believe you should be given the option to read and understand your quotation with friends or family members before purchasing your stairlift.

Never be pressurised into making a decision at the time of visit.

My wall isn't strong enough to support a stairlift

All stairlifts are attached to the tread of the stairs and not the wall.

Is the stairlift attached to the stairs or the wall?

All stairlifts are attached to the tread of the stairs and not the wall.

What if I have narrow stairs

Our stairlift ranges are designed with a slim rail and compact carriages. They can fit in the narrowest staircases as small as 2 foot or 60cm! They all have folding arms, seat and footrest, so they fold away neatly when they are not in use. This means they are practical for you and for the other members of your family.

What warranty do I get with my stairlift?

All of our Stairlifts will come with a 12, 24 or 60 month full warranty, which will include annual maintenance visits to ensure your lift is working well at all times. At the end of the warranty period, our office staff will offer you one of our excellent service contract plans to provide you with ongoing cover for your lift.

What happens if I no longer need my stairlift?

Higher Elevation provides a removal and re-use scheme. If not a rental unit, we endeavour to buy-back products we have installed and serviced.
© Higher Elevation Ltd.
Bernard House
Granville Road
Maidstone
Kent
Checkatrade information for Higher Elevation Ltd
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